Here at Your Lucky Pets we make every effort to ensure that you are satisfied with your merchandise purchase. We have found in the past the most returns could have been avoided with proper measurement, therefore we have added sizing charts for our merchandise. If you have questions, please feel free to contact us and we will be happy to assist you in finding the right size.
If you are dissatisfied with your order, please email us within 3 business days and we will assist you. Any and all items returned must be in original and unused condition. Items must have all tags attached and contain all original boxes, documents, etc.
Your Lucky Pets will accept returns for exchange or merchandise credit for use at yourluckypets.com. All credits will expire 1 Year from date of issue.
Please note that custom made, sale items, personalized, or discontinued items cannot be exchanged or return, also due to health regulations, beds, bedding, blankets or carriers cannot be exchanged or returned.
If you item is damaged in shipping, please contact us with 36 hours. Include order number, date and description of the defective merchandise. If you do not receive your merchandise within 30 days or your order, please contact us @ info@yourluckypets.com
The Following are steps in requesting your merchandise credit or exchange:
1. Send us an email within 3 business days of receipt of you order, include the order number, date of purchase, item number, and if you wish to receive a credit or exchange.
2. Once we receive your email we will issue you a Return Authorization number. Once you receive your number please package your unused item along with all original packaging, attached tags, documents, boxes, etc. and ship it to the address we provided with your Return Authorization Number. We ask that you send your item via UPS or Fed-Ex, so we maintain tracking information. You are responsible for all shipping costs in returning your item and also the shipping costs in reshipping of the replacement item. All returns must be received within 10 business days of issuing the Return Authorization number.
3. Once we have received your item and have confirmed that the item is unused and in the original packaging with all tags attached, we will either exchange or issue a store credit. We reserve the right to refuse items that have been used or missing any original packing, boxes, etc.
Please verify your shipping address at time of order. If items have to be re-shipped due to the fact that they were refused or unclaimed due to an incorrect address provided by you, then you will be billed additional shipping costs.
Privacy Policy Statement
This is the web site of Club Purr, LLC.
Our postal address is
65600 Maple Road
Lakeville, IN 46536
We can be reached via e-mail at info@yourluckypets.com or you can reach us by telephone at (574) 784-8732
For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site and .
With respect to cookies: We use cookies to store visitors preferences, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.
From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.
Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.
Upon request we provide site visitors with access to no information that we have collected and that we maintain about them.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
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